Friday, December 3, 2010

YOU SUCK VISTAPRINT

We've been users of Vistaprint for several years but in the last year we've noticed their service and product quality have gone downhill.
The first issue we were having was with shipping.  They give you a tracking number that only tracks part way because they chose a postal service that then subcontracts out to someone else.  So I never really know where my package is.  I get emails telling me I should have had my package already but no one knows where it is.

Then I get my package.  I'm relieved because I want to put the labels and stamps on the cards and get them out.
The front is much more visible in person but does go all the way around the front on to the back.
 I could have done this on my printer at home.  I looked through and ALL the cards are like this. 
Way to go Vistaprint, we will never use you again and I encourage everyone to stay away from their crappy handiwork.

3 comments:

Espo's Musings said...

Hello,

I am sorry that you had a bad experience with this print job and am sorry for the mistake.

I saw your blog and Tweets on this yesterday and forwarded them to the customer service team under the @Vistaprinthelp handle and wanted to see if they connected with you to reprint the cards for you.

Thanks for the feedback on the shipping as well. The program is a partnership between two separate shipping vendors and apologize for any headaches it has caused you and have passed along the feedback to the folks that handle that part of the business.

Please let me know if the issue has not been resolved by our customer service team and I'll follow up with them to get this resolved as soon as possible.

Thanks and have a great weekend.

Jeff Esposito
Community Manager, Vistaprint

TeawithFrodo said...

Jeff,
we contacted them and had our money refunded because we didn't want to deal with Vistaprint anymore. We had lodged a complaint about the shipping the day before and I've never had such a headache over my holiday cards before.

It may be a partnership but it's a pretty lousy one if I can't fully track the package the entire time.

Espo's Musings said...

Hello,

I am sorry that you had a bad experience with this print job and am sorry for the mistake.

I saw your blog and Tweets on this yesterday and forwarded them to the customer service team under the @Vistaprinthelp handle and wanted to see if they connected with you to reprint the cards for you.

Thanks for the feedback on the shipping as well. The program is a partnership between two separate shipping vendors and apologize for any headaches it has caused you and have passed along the feedback to the folks that handle that part of the business.

Please let me know if the issue has not been resolved by our customer service team and I'll follow up with them to get this resolved as soon as possible.

Thanks and have a great weekend.

Jeff Esposito
Community Manager, Vistaprint