Sometimes posting on Twitter does pay off.
If you haven't seen the post I previously had some problems with Vistaprint. I decided to give them a second chance because they had a free postcard offer. (Yes, I know I'm being super optimistic by getting moving postcards but it was a free offer and I didn't want to pass it up.)
The order arrived Saturday which was much earlier than expected. I opened them up and the picture was crisp and clear. No strange lines. Except down the left side of half of them. There was a white stripe from there they had been cut. Since overall they looked good I really didn't see a reason to complain about it.
I did end up tweeting "@vistaprint job looks good...except for the horrid cutting job that left half of the cards with a mm of white space on the left side." Mostly because they wanted me to tweet them with how it came out. I got another tweet from them today asking for the order number so they could look in to it. I then got an email saying my Vistaprint order was being rush shipped to me and should be here by the 7th. I wasn't expecting that.
Where does that leave me with Vistaprint? When they do a good job it's great. When they do a bad job the customer service wants to set it right. My concern is that little things seem to go wrong all the time. I will purchase from Vistaprint again in the future but I do hope they learn to have more consistency in their quality.
4 comments:
We find you definitely get what you pay for. We've got a handful of things and if I can't afford to drop $80 on new business cards at Staples, I get Vistaprint to do it. It definitely is a much, much cheaper job and the quality is nowhere near the same...But it does in a pinch. But since we usually get the cards for somewhere in the amount of $10 between the artwork upload and the shipping, it works.
they can do great work. And at least they have wonderful customer service. I spent about $9 between shipping and the upload which was a lot less than I would have spent for 10 of them anywhere else.
Irene, I have given you the Versatile Blogger award. I hope things look up soon!
http://parentwin.blogspot.com/2011/04/versatile-award.html
thank you!
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